• Burkina Faso to transform post offices into digital service centers by 2030
• $9.7M plan targets rural access, with 20 “Zama Tchè” centers planned
• Move supports national strategy amid 83% offline population in 2023
  

Burkina Faso will equip post offices nationwide with digital assistance centers to help citizens access online public services. The plan aims to turn the national postal network into a driver of digital and financial inclusion.

The initiative was approved during the Cabinet meeting on Oct. 30, which endorsed a performance contract between the state and La Poste Burkina Faso. The plan calls for the gradual transformation of post offices into “citizens’ houses,” known as Zama Tchè. Under the 2026-2030 agreement, the state and La Poste will jointly fund the construction and outfitting of 20 such centers, at a total cost of 5.5 billion CFA francs (about $9.7 million).

The government said the move aligns with its broader effort to digitize administrative services and make them more accessible, transparent, and efficient. Expanding digital access to public services is one of Burkina Faso’s 12 national digital priorities under its 2030 strategy, which aims to ensure equal access to digital tools, including in rural areas.

Access to the services requires internet connectivity, digital devices, and basic skills, which remain out of reach for much of the population. In 2023, an estimated 83% of Burkinabe were not using the internet, according to the International Telecommunication Union. To bridge that gap, La Poste currently operates a network of 129 branches across the country, which will serve as the foundation for the new initiative.

Isaac K. Kassouwi