• Egypt, GIZ, and tech firms launch ServiceNow training initiative

• Program targets youth digital upskilling for local, global job markets

• Part of broader MCIT strategy to build national digital workforce
  

Egypt’s Information Technology Institute (ITI) signed a Memorandum of Understanding (MoU) with the German Agency for International Cooperation (GIZ) on Wednesday, Nov. 5. The agreement also involves several multinationals, including Capgemini, Deloitte Innovation Hub (DIH), and Vodafone Intelligent Solutions (VOIS).

The partnership aims to launch a national initiative to train young talent on the ServiceNow platform, enhancing their technical skills for both local and international job markets.

Described by Egypt’s Ministry of Communications and Information Technology (MCIT) as the “first of its kind in Egypt,” the initiative offers internationally recognized training on ServiceNow,  a digital transformation platform used by organizations to manage IT, HR, and operational services. The platform improves efficiency, streamlines workflows, and cuts costs by integrating systems into a unified digital environment.

Under the agreement, Capgemini, DIH, and VOIS will help select top graduates, provide technical and advisory support to align training with market needs, and recruit top performers. GIZ Egypt will provide international licenses and certified training materials, while ITI will design and implement specialized training programs based on the latest technology curricula.

Digital Workforce Strategy

Developing digital skills is a core pillar of Egypt’s national digital transformation strategy. The MCIT stresses that a “digital society cannot be built without the right level of expertise and sufficient human resources to carry out this mission.”

The ministry’s strategy focuses on four key areas: digital literacy, intermediate technology training, advanced programs to train a new generation of competitive technicians, and a professional master’s degree program offered annually through the Digital Egypt Builders Initiative (DEBI), implemented in partnership with global technology firms and international universities.

In related efforts, the MCIT signed an MoU with Microsoft in April to train and certify 100,000 people, including young professionals and IT staff from ministries and digital transformation units. A similar five-year agreement was concluded with IBM. In February, the ministry also signed an MoU with Cisco to improve the digital skills of about 250,000 trainees over the next five years.

Isaac K. Kassouwi