• Togo integrates three new procedures online: renunciation of nationality, reinstatement of nationality, and modification of patronym or matronym.

• The national portal now centralises 101 digital public services, including passports, residency cards and nationality certificates.

• The UN’s 2024 EGDI report ranked Togo 161st out of 193, highlighting a major digitalisation gap the government actively seeks to close.

Togo aims to digitise all public services in the coming years to simplify administrative processes and improve access for all citizens. The addition of new online procedures confirms the progress of this nationwide transformation.

Togo continues to modernise its administration by adding three new services to the national portal service-public.gouv.tg. Citizens can now complete online the renunciation or reinstatement of Togolese nationality and the modification of their patronym or matronym.

The Ministry of Justice and Human Rights leads these digital procedures as part of a methodical modernisation effort. The platform now enables users to complete entire processes remotely: application submission, real-time tracking and receipt of decisions. Officials strengthened the national digital one-stop shop to centralise administrative services and improve accessibility.

This deployment comes as Togo accelerates the digitalisation of administrative services. In recent months, the national portal added major services, including applications for nationality certificates, passport renewals, residence permits, criminal records, construction permits and other formalities. With these additions, the platform now offers 101 online services.

The integration of the three new procedures addresses key priorities: reducing citizens’ travel, increasing procedural transparency, shortening processing times and improving administrative efficiency. The expansion also strengthens administrative inclusion by enabling citizens—especially those far from urban centres—to access essential services without geographic constraints.

This acceleration of digital transformation occurs as Togo works to close a significant gap in public-service digitalisation. The 2024 UN E-Government Development Index (EGDI) assigned Togo a score of 0.3920, ranking the country 161st out of 193, a result that underscores the scale of the challenges ahead. The progress achieved in recent months demonstrates the government’s determination to modernise public administration, improve accessibility and integrate Togo’s public sector into the digital era.

This article was initially published in French by Samira Njoya

Adapted in English by Ange Jason Quenum