As digital channels become increasingly fragmented across Africa, customer retention has emerged as a major challenge for businesses on the continent. This entrepreneur aims to address that challenge.

Emmanuel Gbolade is a Nigerian tech entrepreneur and the co-founder and chief executive of Termii Group, a company that provides digital customer communication solutions for businesses.

Founded in 2017, Termii has developed a multichannel platform that helps businesses communicate with customers through SMS, WhatsApp, voice calls and email. The platform is designed to support rapid notification delivery, strengthen customer engagement and enhance authentication security.

Termii offers a unified system for sending critical messages such as one-time passwords, transaction alerts and security notifications. Businesses can distribute messages across multiple channels and monitor delivery performance in real time.

Beyond transactional messaging, the company also provides tools for marketing and customer engagement. Businesses can run promotional campaigns, schedule reminders and personalize communications according to customer preferences and behavior.

The startup has also integrated artificial intelligence into its customer support services. Its AI-powered tools can automatically handle routine inquiries and direct more complex requests to the appropriate teams, helping businesses reduce response times and improve support efficiency.

Gbolade graduated from the University of Lagos in 2014 with a degree in urban and regional planning. Between 2018 and 2019, he served as chief operating officer of Accounteer, a Nigerian digital financial management platform, before focusing full-time on building Termii.

Melchior Koba