• Burkina Faso launched a national portal to centralize public e-services and secure user access.
• The platform already lists 1,672 service guides, 95 digital procedures, and involves 183 public institutions.
• Authorities introduced a parallel citizen petition platform requiring 5,000 signatures for review.

Burkina Faso is accelerating the digitalization of public services as governments across Africa expand e-service delivery to improve efficiency and user trust.

The government launched a national portal on May 5 in Ouagadougou to centralize all online public services and secure access. Authorities designed the initiative as part of a broader digital transformation strategy aimed at improving service quality and strengthening user confidence in digital platforms.

The portal, accessible via www.service-public.gov.bf, aggregates digital services offered by the state and directs citizens to official channels. The government introduced the platform to address the growing issue of fraudulent administrative websites by ensuring the authenticity of online services.

At this stage, the platform provides 1,672 practical information sheets, 95 dematerialized procedures, and integrates 183 public institutions, reflecting the scale of the ongoing reform.

Authorities said the platform acts as a single gateway for digital administrative procedures. As a result, the system should simplify processes and improve the user experience in interactions with public administration.

In parallel, the government launched a dedicated citizen petition platform to strengthen public participation in institutional life. The system allows citizens to submit proposals and raise concerns directly with authorities. However, a petition must gather at least 5,000 signatures before authorities review it.

These tools demonstrate the government’s intention to accelerate public sector digitalization while increasing interaction with citizens. Officials said they will gradually integrate additional services into the portal to expand the dematerialization of administrative procedures.

Within this framework, each ministry will propose new procedures for digitalization in the coming months. Authorities will invite users to help prioritize these services, aiming to align digital public offerings with citizens’ actual needs.

The launch follows recent efforts to expand e-services. In early April, the public treasury introduced two digital platforms, Lanaya and e-BDT, to modernize financial operations management and simplify administrative processes.

This article was initially published in French by Samira Njoya

Adapted in English by Ange J.A de Berry Quenum