Djibouti Poste wants to position itself as a major digital services provider. For that purpose, it has joined forces with a tech partner, which is experienced in the field. 

 National postal corporation Djibouti Poste will undergo profound digital transformation in the coming months. The corporation recently partnered with IT company Software Group, which will support it in its IT reforms and digitization projects.  

To discuss the partnership, Djibouti Poste’s director general  Bahnan Maidal Ali met with Kalin Radev, CEO of Software Group, in Sofia, Bulgaria, on March 11, 2023. 

Under the agreement, Software Group will develop, among other things, email management platforms, parcel tracking systems, and online payment tools for Djibouti Post. 

Over the past few years, Djibouti Poste has implemented several projects to digitize its services. The corporation has launched several new services, including the E-Suuq service, which allows customers to buy from major platforms including Amazon. It now aims to promote financial inclusion by introducing fintech solutions, starting with savings solutions in the short term.  

The corporation is a model in the African postal sector, all thanks to its innovations.  Between 2018 and 2019, the postal company gained 59 places in the PricewaterhouseCoopers global ranking of postal companies providing quality services to the population. In the 1st quarter of 2021, it once again jumped in the global ranking, going from the 174th spot to the 73rd.

Samira Njoya