• Morocco is expanding online public services by introducing new digital procedures linked to its electronic national identity card

• Citizens will be able to complete much of the ID renewal process online, including applications, document uploads, and electronic payments

• Authorities also plan to launch a mobile digital ID app as part of broader efforts to modernize and secure public services

Morocco is accelerating the modernization of its public administration with the rollout of new online procedures linked to the electronic national identity card (CNIE). The General Directorate of National Security (DGSN) announced the upcoming launch of several digital services during an open house event held from May 18 to May 22 in Rabat. The agency said the measures are aimed at simplifying administrative procedures and easing pressure on registration centers.

The main reform concerns the renewal of the electronic identity card. Citizens whose CNIE is nearing expiration will be able to complete much of the process online through the DGSN’s digital platforms, including the Epolice.ma portal and the cnie.ma website. Users will be able to pre-fill applications, upload certain supporting documents, track residency certificate requests, and pay stamp duties electronically before a final in-person appointment for biometric verification.

Moroccan authorities say the initiative forms part of the country’s broader strategy to digitize public services. Divisional Commissioner Loubna Kikou, quoted by state news agency MAP, said the reform is designed to reduce unnecessary travel for citizens and shorten processing times, particularly during peak periods such as the summer holidays.

The project also includes the planned launch of a digital version of the identity card through the “Mon e-ID” mobile application. The application will allow citizens to store a secure digital copy of their identity document on their smartphones, including devices without NFC technology. The DGSN said it has also strengthened cybersecurity measures to protect personal data and secure online administrative transactions.

The initiative is part of a wider drive to digitize Morocco’s public administration in recent years. The country has expanded digital platforms across several sectors, including justice, taxation, civil registry services, and business administration. Morocco is among Africa’s leading countries in e-government. According to the United Nations’ “E-Government Survey,” the country recorded an e-government development index (EGDI) score of 0.6841 in 2024, ranking 90th globally and among the continent’s most advanced digital administrations.

Authorities are also seeking to keep pace with rising digital adoption. According to the National Telecommunications Regulatory Agency (ANRT), Morocco had 39.9 million internet subscriptions at the end of March 2025, representing a penetration rate of more than 108%, according to a report published in June 2025. With internet use continuing to expand, the digitization of identity procedures is viewed as a strategic step toward streamlining interactions between citizens and public services while strengthening the security of online government services.

Samira Njoya