• Senegal launches online access to key administrative documents via e-senegal.sn.

• The rollout marks the operational phase of the government’s “New Deal technologique.”

• Authorities aim to expand digital services while tackling connectivity and inclusion gaps.

Senegal accelerates the implementation of its “New Deal technologique.” One year after launching the strategy, the government rolled out on Tuesday, March 24, the digitization of several critical administrative procedures.

Authorities now provide criminal records, nationality certificates, and certificates of non-membership in the civil service online through the e-senegal.sn portal.

This first wave of online services marks the start of a broader expansion. The single-window platform will soon integrate services related to urban planning, including building permits, as well as civil registry and land administration documents.

Moreover, the government aims to centralize interactions between the state and citizens on a secure platform. Authorities seek to significantly reduce processing times and transaction costs for individuals, businesses, and the diaspora.

Senegal improved its position in the United Nations e-government development ranking, moving to 135th place in 2024 from 143rd in 2022. However, the country still faces structural barriers to digital adoption.

To prevent exclusion, authorities plan to deploy hybrid connectivity combining terrestrial and satellite networks, notably through Starlink. The government aims to provide free internet access to one million citizens to ensure that digital services reach rural areas. According to DataReportal, internet penetration in Senegal reached 60.6% at the end of 2025.

The success of this digital transition depends on the administration’s ability to ensure system interoperability and protect personal data. Beyond the technical platform, the government must support adoption through digital literacy campaigns and public access points in local communities. Therefore, authorities aim to build a fully connected and user-centric administration.

This article was initially published in French by Samira Njoya

Adapted in English by Ange J.A de Berry Quenum