South Africa: Quench offers last-mile deliveries, plans on becoming a super-app

By : Adoni Conrad Quenum

Date : vendredi, 29 septembre 2023 16:18

The startup behind the solution was primarily operational in the delivery sector. It later formed partnerships to facilitate the purchase and delivery of goods from certain retailers.  

Quench is a mobile application developed by a South African startup. It enables users to buy goods from its partners and get them delivered. The said startup was founded in 2016. Its aim is to "create a convenient shopping experience, giving [users] more time at home and less time in stores."

The mobile app is available on iOS and Android. Through the app, a user can register for an account and buy groceries and essentials, alcoholic beverages as well as food. 

To place an order, users must first enter their address by clicking on the "Account" button and then on "My Delivery Addresses". This first step is to determine whether there are delivery options for the addresses imputed by users. If there are no delivery options for the addresses imputed, users can not proceed further.

However, if there are delivery options, users can add items to their baskets, and checkout to validate orders.   When ordered products run out of stock, Quench always contacts users to inquire whether it should replace them.  

Since its launch, the Android version of its mobile application has been downloaded more than 50,000 times, according to Play Store data. It wants to become a super app, and in April 2021 it raised an undisclosed amount to kick-start this project by strengthening its partnerships and improving its technology.

Adoni Conrad Quenum


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