South Africa’s Matthew Westaway Enhances Customer Interactions with AI

By : Melchior Koba

Date : jeudi, 28 septembre 2023 14:04

Through Voyc AI, his client management compliance research company, he offers companies the possibility to supervise customer interactions and improve customer experience. 

South African Matthew Westaway (photo) is the CEO and co-founder of Voyc AI, an Amsterdam-based start-up that uses artificial intelligence to analyze telephone conversations between companies and their customers. Through that company, he helps companies meet compliance standards and improve customer experience.  

The CEO graduated from the University of Cape Town with a master's degree in computer vision and photogrammetry engineering in 2015. Matthew Westaway is driven by the vision of securing trust between companies and their customers by ensuring consistent quality and care in every interaction.  In 2017, together with his friend Lethabo Motsoaledi, he came up with the idea of creating Voyc AI, after noticing the difficulties companies were experiencing in manually listening to and analyzing recordings of interviews with their customers. The project was launched the following year.

Since then, the former beneficiary of the Google for Startups Accelerator Africa program has attracted dozens of call centers in various regulated sectors in South Africa and England. The startup enables them to reduce compliance risks, improve operational performance, measure customer satisfaction, and identify customer vulnerabilities.

In September 2023, the entrepreneur was selected for ScaleNL Accelerator West Coast 2023, a 12-week immersive program designed to help startup founders enter the US market.

Prior to Voyc AI, the entrepreneur co-founded 3D Power, a company specializing in 3D printing, in 2014. In 2016, he also co-founded Hello Baby Prints, a startup specializing in baby technology, known for its 3D ultrasound printing product, Hello Baby 3D Prints. Matthew Westaway also co-founded Motsoaledi & West, a design-led innovation agency, in 2017.

Melchior Koba


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