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Côte d’Ivoire launches EMY 101, an AI-powered chatbot, to facilitate citizen access to government services via WhatsApp and Messenger.
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EMY 101 provides real-time information on civil registration, taxation, and ministerial services while reducing the need for physical visits.
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The initiative aims to strengthen participatory governance and improve public sector efficiency in the country’s broader digital transformation efforts.
The Ivorian government accelerated public service digitalization this week by launching EMY 101, an AI conversational assistant accessible through WhatsApp and Messenger. The tool aims to streamline citizens’ access to administrative information and enhance interaction with government institutions.
#CeQuiChangeiCI | 𝐄𝐌𝐘 𝟏𝟎𝟏, 𝐥𝐞 𝐂𝐡𝐚𝐭𝐛𝐨𝐭 𝐈𝐀 𝐝𝐮 𝐆𝐨𝐮𝐯𝐞𝐫𝐧𝐞𝐦𝐞𝐧𝐭
— Gouvernement de Côte d'Ivoire (@Gouvciofficiel) March 18, 2026
𝐃𝐞 𝐪𝐮𝐨𝐢 𝐬'𝐚𝐠𝐢𝐭-𝐢𝐥 ?
Le Gouvernement ivoirien lance EMY 101, un assistant conversationnel intelligent, accessible directement sur WhatsApp et Messenger.
Ce chatbot permet aux… pic.twitter.com/g6uXiQ6xhR
Developed as part of public administration modernization, EMY 101 enables users to quickly obtain reliable information on government initiatives and administrative procedures, including civil status, taxation, and ministerial services. Officials said the tool reduces the need for physical visits and improves government-citizen engagement efficiency.
EMY 101 functions as a continuous digital service desk. Users can report concerns, submit alerts, and identify relevant public service contacts. The tool supports participatory governance by facilitating upward information flow from citizens to the administration.
Authorities said EMY 101 promotes closer citizen-administration relations, better public information access, higher citizen participation, and faster request processing. The service leverages widespread use of instant messaging apps in Côte d’Ivoire. Citizens register a dedicated WhatsApp number and send the keyword “Emy 101” to access features; Messenger access and a toll-free number (101) complement the platform.
The launch forms part of a broader national push to modernize public services, enhance accessibility, and create a more transparent, responsive, and citizen-focused administration.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
