- CNSS to launch pilot of electronic health claim form in Kenitra
- Nationwide rollout planned between April and June 2026
- Reform aims to cut delays, reduce costs, and secure data flows
Morocco will launch the pilot phase of its electronic health claim form (FSE) in Kenitra by the end of March 2026, according to the National Social Security Fund (CNSS). The initiative marks the first step toward fully digital processing of medical claims, with a gradual nationwide rollout planned between April and June, subject to technical and regulatory validation.
The electronic system allows doctors, pharmacists, and other health professionals to transmit consultation, examination, and prescription data directly to health insurance providers without using paper forms.
Under the new process, each prescriber issues prescriptions through dedicated software or the CNSS FSE portal. Patients receive a prescription with a QR code and a unique FSE number. When services are delivered, providers scan the QR code to access the file and record completed procedures, ensuring real-time and secure tracking.
The reform forms part of a broader effort to digitalize Morocco’s healthcare system. The objective is to improve care coordination, shorten reimbursement timelines, and enhance the reliability of administrative data.
It complements other initiatives, including the Shared Medical Record (DMP) and the planned digital health card, both designed to centralize health data, simplify access to care, and generate savings for insurance funds.
Beyond administrative simplification, the FSE carries strategic weight. Healthcare accounts for about 6% of Morocco’s GDP, compared with around 10% in developed economies. The sector faces high administrative costs and reimbursement delays that affect both insured patients and providers.
The electronic claim system is expected to improve data accuracy, reduce disputes linked to paper files, and lower management costs, currently estimated at several hundred million dirhams per year for health insurance funds. It also aims to modernize oversight and performance monitoring of the national health system.
Samira Njoya
