• Tunisia updated its e-People digital platform with support from South Korea.

• The new system improves transparency and citizen access to public services.

• Tunisia ranks above the global average in the UN’s 2024 e-government index.

Tunisia has upgraded its digital platform e-People Tunisia to improve communication between citizens and the state. The government launched this new version as part of a cooperation agreement with South Korea’s KOICA, signed in February 2025.

Authorities first introduced e-People Tunisia in 2018. The 2025 upgrade makes it easier for citizens to file complaints, send suggestions, and report corruption directly to government ministries and public offices. Users can log in, choose a department, send a message, and track the response through a built-in notification system.

The platform’s new features aim to boost transparency. Public officials can now process requests more efficiently and reach citizens across more digital channels.

Tunisia’s digital reforms are part of a broader strategy to modernize the state. The government says it wants to bring services closer to the people and make administration more responsive. Users can also access public data and provide feedback to authorities.

Tunisia has earned international praise for its progress in e-governance. In 2024, the United Nations ranked the country above the global average in its E-Government Development Index (EGDI), with a score of 0.6935 versus a global average of 0.6382.

With this upgrade, e-People Tunisia strengthens citizen participation and reinforces trust in public institutions. Authorities believe the platform can play a central role in shaping a more connected, transparent, and accountable government.

By Adoni Conrad Quenum
Edited in English by Ange Jason Quenum