He rethinks the customer experience with a bold digital solution. Driven by a practical and connected vision, he transforms waiting habits into a smooth and intelligent journey.

Maged Negm, an Egyptian tech entrepreneur with a background in electronics engineering and marketing, is the co-founder and chief executive officer of Qme, a startup providing an intelligent virtual queue solution.

Founded in 2022, Qme aims to alleviate waiting times in businesses, institutions, and organizations. This digital solution allows customers to join a queue remotely without the need for immediate physical presence. Using their smartphones, customers can select a service provider or partner, choose a service, locate the most convenient branch, and obtain a virtual ticket with just a few taps.

The platform, driven by artificial intelligence, automatically assigns tickets based on the customers' location and the number of people at various branches, with the goal of minimizing waiting times. Users also receive personalized alerts regarding their position and the queue status, enhancing service management efficiency and improving the overall customer experience.

Negm earned a bachelor's degree in electronics and communication engineering in 2008 from the Modern Sciences and Arts University in Egypt. In the following year, he joined Fawry Banking and Payment Technology Services as a business development specialist.

In December 2009, Negm moved to Orange Egypt. He initially worked within the pre-sales team for business solutions before advancing to the role of senior product marketing supervisor. From 2018 to 2021, he served as product marketing manager at Cequens, a provider of omnichannel communication solutions.

By Melchior Koba,

Editing by Sèna D. B. de Sodji