Tanzania : Uber resumes services nearly 10 months after suspension over fare dispute

By : Samira Njoya

Date : vendredi, 20 janvier 2023 14:25

During the multi-month suspension, the California-based company, which entered the country in 2016, developed new offers and services.

U.S ride-hailing Uber announced, Wednesday, the resumption of its activities in Tanzania, marking an end to the dispute opposing it has with local authorities.

In the release announcing the resumption, it said it was delighted to relaunch its operations in the country after nearly 10 months of suspension: "We are excited to kick off the year on such a positive note by re-entering the Tanzanian market[...]It is our priority to provide a platform where drivers can make substantial earnings while providing convenient and reliable options for riders in Tanzania," the release read.

The U.S. company was forced to suspend its services in Tanzania in April 2022 due to changes in government regulations that capped commissions from drivers to 15 percent, down from 33 percent. After months of negotiations, last month, Tanzania's transport regulator allowed ride-sharing companies to charge up to 25 percent commission and 3.5 percent booking fee.

While relaunching operations in Tanzania, Uber has also introduced a new safety check-up technology that the company says will give passengers and drivers more confidence during their rides. "Based on research, most riders seem to be unaware of the safety features available to them. As a result, Uber is launching Safety Check-up across SSA which will encourage riders to complete their safety profile by turning on and utilizing the available features such as Trusted Contacts, PIN verification, and RideCheck," the company added.

The new safety feature also allows for direct reporting of sudden vehicle stoppages due to accidents or breakdowns of any kind, in which case a report is shared with the company, and assistance is requested.

Samira Njoya

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