• Chadian fintech Konoom offers a digital wallet that enables money transfers, merchant payments, bill payments and other financial services through mobile, web, USSD and WhatsApp channels.

• The company targets financial inclusion by serving both smartphone users and customers with basic mobile phones in areas with limited internet connectivity.

• Konoom aims to bridge traditional financial services and digital finance in a market where cash remains dominant.

Chadian fintech Konoom is expanding access to digital financial services through a multi-channel platform that combines mobile applications, web services, USSD technology and WhatsApp integration. The company offers an electronic wallet that allows individuals and businesses to perform money transfers, merchant payments, bill payments and other financial transactions from mobile phones or computers.

Konoom launched operations in 2025 and operates from N'Djamena. Brahim Moussa Hassan leads the company as chief executive officer. The startup describes itself as a payment institution licensed by Chad’s financial authorities and the Central African Banking Commission (COBAC).

One of the platform’s distinguishing features lies in its accessibility strategy. Konoom provides services through mobile applications available on iOS and Android, a web portal, USSD codes that function without internet access and WhatsApp-based services.

The company designed this approach to reach both smartphone users and consumers who rely on basic mobile phones, particularly in regions where internet connectivity remains limited.

In addition, Konoom enables transfers between electronic wallets, bank accounts and agent networks. The platform also offers business-oriented services, including bulk payments, supplier settlements and digital payment acceptance through QR codes.

Konoom says it seeks to address financial exclusion, which continues to affect a significant share of Chad’s population. The company aims to create stronger links between traditional financial services and emerging digital financial practices.

“We want to build a modern, transparent and reliable financial ecosystem capable of supporting the needs of individuals, merchants, businesses and public institutions,” Brahim Moussa Hassan, Chief Executive Officer of Konoom, said during the platform’s launch.

The company enters a market where digital financial services continue to expand but where cash remains the dominant means of payment.

Konoom’s long-term success will depend on several operational factors. The company must expand its agent network, encourage merchants to accept digital payments and build trust among users. These challenges affect most fintech companies operating across Africa as they compete to increase adoption of digital financial services.

This article was initially published in French by Adoni Conrad Quenum

Adapted in English by Ange J.A de Berry Quenum