In line with its digital transformation strategy, Tunisia is set to digitize all citizen services, encompassing even social services. This move is part of the country's broader initiative to dematerialize services.

Tunisia's Minister of Social Affairs, Malek Ezzahi, and Minister of Communication Technologies, Nizar Ben Neji, have inked a cooperation agreement aimed at digitizing access to social services. The agreement, signed in Tunis on January 10, is part of a broader initiative to simplify administrative procedures and enhance services for citizens and businesses alike.

The Ministry of Social Affairs, in a press release, detailed the agreement's provisions, which include the adoption of electronic signatures for online administrative procedures, digital identity, and non-material data exchange. The agreement also facilitates access to the Ministry's sectoral platforms via the citizen portal and introduces citizen mail for detailed notifications, thereby improving communication between the administration and citizens.

The initiative falls under the national digital transformation strategy, set for implementation through 2025. It specifically targets entities under the Ministry of Social Affairs' purview, including the national social security fund, the national pension and social welfare fund, the national health insurance fund, the office for Tunisians abroad, and the general committees for social promotion and labor and professional relations.

To realize the agreement's objectives, the Ministry of Communication Technologies will collaborate with the National Information Center, the National Agency for Electronic Authentication, the National Agency for Cybersecurity, and the Tunisian Post Office.

Plans are also underway to streamline the distribution process for "Labes" and "Aman" healthcare cards. These cards, which will replace paper health insurance booklets and healthcare booklets for low-income individuals, will be used to pay for health services and purchase medicines.

Samira Njoya