Orange announced on Monday, March 30 the opening of applications for the 16th edition of POESAM. Young entrepreneurs from the 17 countries where the telecom group operates have until May 10 to submit their projects through the dedicated platform.
For this edition, the initiative highlights projects that rely on technologies such as artificial intelligence, big data and cybersecurity. The program specifically targets solutions developed in sectors such as agriculture, healthcare, education and the environment, as these areas concentrate a significant share of Africa’s innovation needs.
The competition follows a two-phase structure. First, organizers conduct a national selection to identify the best projects in each country. Then, selected candidates advance to an international phase where the Grand Prize and a dedicated Women’s Entrepreneurship Prize are awarded.
Winners receive financial support, with prizes ranging from €10,000 to €25,000 for the top three awards, and €20,000 for the International Women’s Prize. In addition, the program provides support through Orange’s ecosystem, including networking opportunities and access to development resources.
Since its inception, POESAM has recorded more than 17,000 applications and has recognized numerous startups across the region. The initiative forms part of a broader effort by major telecom groups to support innovation in Africa and the Middle East, as technology ecosystems continue to expand.
Entrepreneurs can submit their applications online via the dedicated platform: https://POESAM.Orange.com/.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Tunisia’s state utility, Société tunisienne de l'électricité et du gaz (STEG), has deployed advanced technologies in the Moknine region as part of a broader effort to modernize its distribution network.
The project is part of a 15-million-dinar ($5 million) pilot program funded by the U.S. government to upgrade critical electricity infrastructure.
“This project is fully aligned with STEG’s strategic vision to modernize the national electricity network and support Tunisia’s energy transition through the deployment of Smart Grid technologies,” Chief Executive Faycel Tarifa said.
The centerpiece of the Moknine site is a FLISR system — Fault Location, Isolation and Service Restoration. Deployed in partnership with U.S. companies E3-International, Schweitzer Engineering Laboratories and G&W Electric, the technology automatically detects outages and restores power, reducing the need for manual intervention.
Nokia has installed a private LTE (pLTE) communications network to support operations, enabling real-time monitoring of the entire distribution system.
The project is part of a broader Smart Grid initiative to transform the electricity system into a fully connected grid capable of optimizing the entire power value chain, from generation to end users. Running from 2020 to 2026, the program combines technical studies, training and advanced technology deployment, with the aim of testing a model for nationwide rollout.
STEG accounts for nearly 96% of national electricity production, with installed capacity of about 5,944 MW across 25 power plants. The Smart Grid program aims to reduce energy losses, improve load management and support the integration of renewable energy, which is expected to reach 35% of the electricity mix by 2030.
STEG faces a dual challenge: improving efficiency to limit energy losses while supporting the energy transition through better demand management. Over time, the technologies are also expected to improve customer relations, notably through the rollout of smart meters enabling more accurate consumption tracking and billing based on actual usage.
Samira Njoya
Niger rolls out a biometric ID system under the Alliance of Sahel States (AES) to strengthen digital sovereignty.
The program integrates centralized biometric data, including fingerprints, facial recognition, and electronic signatures.
Authorities combine infrastructure investment and local skills development to reduce reliance on foreign solutions.
Abdourahamane Tiani officially launched the rollout of the biometric national identity card of the Alliance of Sahel States on Friday, March 27 in Niamey. The government positions the initiative as a key step in modernizing identification systems and strengthening national digital sovereignty.
Moreover, the authorities frame identity management as a strategic pillar in the country’s broader digital transformation agenda.
The program relies on a secure biometric identification system that collects and integrates unique personal data. The system records fingerprints, captures digital facial images, and applies electronic signatures that comply with international standards.
According to authorities, centralized and secured databases store this information and enable reliable citizen identification. The system reduces identity fraud risks and facilitates access to public services. At the same time, it guarantees the authenticity of official documents.
Beyond the physical card, the government builds an advanced data infrastructure. The program includes the construction of a modern data center and the deployment of secure systems that ensure centralized and reliable management of national resources.
Furthermore, this architecture strengthens data sovereignty and improves the reliability of exchanges between government administrations.
The government adopted the project on December 26, 2025, during a Council of Ministers meeting. The initiative aligns with the digital transformation strategy of the Alliance of Sahel States, which includes Niger, Mali, and Burkina Faso. The bloc aims to build sovereign digital infrastructure across member states.
In addition, authorities plan to develop local expertise through training programs. They aim to ensure system sustainability and reduce dependence on external providers.
The government established a monitoring committee to oversee the production of biometric ID cards and electronic passports. Authorities report that e-passports have reached the finalization phase.
The project also benefits from technical expertise provided by Al Itisal Aljadeed, which specializes in network technologies, data centers, and biometric identification solutions.
Samira Njoya
Burundi’s PAFEN project reaches 61% budget commitment at mid-term review
World Bank finances the $92 million program to modernize public systems and services
Government prioritizes digital public finance management and national digital ID rollout
Burundi advances its administrative modernization by leveraging digital technologies to strengthen public resource management. The World Bank conducted an evaluation mission on Thursday, March 26, to assess progress on the Digital Economy Foundations Support Project (PAFEN), a key pillar of the country’s digital transformation strategy.
The project reached a 61% budget commitment rate at mid-term, according to figures disclosed during the review.
The government launched PAFEN in 2024 with $92 million in financing from the World Bank. The program aims to modernize public systems through digital tools, particularly in public finance management and access to administrative services.
Consequently, authorities focus on strengthening institutional efficiency and service delivery through digital infrastructure.
The evaluation places strong emphasis on the modernization of public finance management systems. The government deploys digital solutions to improve revenue collection and monitor public spending.
These reforms aim to reduce resource losses and strengthen budget transparency. Moreover, the government aligns these efforts with its broader macroeconomic consolidation framework under Vision 2040–2060.
PAFEN also includes the rollout of a national digital identity system as a central reform component. The government intends to use this system to improve access to public services and streamline administrative procedures.
In addition, authorities seek to enhance citizen identification and promote the integration of rural populations into the formal economy. The project also provides for the establishment of a national data center.
The World Bank mission aims to identify operational constraints that slow project execution. It also evaluates achieved results and determines adjustments needed to accelerate implementation by the 2028 target.
Following technical discussions held since Monday, March 23, stakeholders emphasized the need to adapt certain mechanisms to facilitate the deployment of digital infrastructure.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
The Comorian government accelerates administrative modernization under President Azali Assoumani. On Wednesday, March 25, authorities validated preparatory studies in Moroni for the full digitization of the civil registry system.
The government implements the project through the Civil Registry Modernization Support Program in the Comoros (Amecc). The initiative aims to eliminate fragmented records and guarantee a legal identity for every citizen.
The validated study establishes the foundations of a modern and secure system. The reform introduces a Personal Identification Number (PIN) as the cornerstone of citizen identity.
This unique identifier centralizes personal data and facilitates access to public services. Moreover, the system strengthens data reliability across institutions.
The plan ensures interoperability with other state systems. It also defines a technical, legal and institutional framework that assigns responsibilities to each stakeholder.
In addition, the study evaluates existing infrastructure and human resource capacities to support implementation.
The government bases the reform on the law of July 27, 2023, which mandates computerized processing of civil registry data. Accordingly, authorities plan to centralize records to improve service efficiency for both administrators and users.
The reform responds to findings from a 2022 assessment. The evaluation highlighted the limits of a largely manual system marked by high costs, frequent errors and increased risks of document fraud.
The French Embassy funds the Amecc project, while UNICEF provides technical support. The program aims to harmonize civil registry practices across the archipelago.
Local authorities secure support from municipalities, which facilitates implementation. However, the rollout must address uneven levels of digital maturity across the islands.
Nevertheless, the validated study marks a decisive step toward a reliable, secure and internationally aligned civil registry system.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Gabon launches a digital driver’s license system to centralize transport data.
Authorities introduce biometric enrollment and anti-fraud technologies.
The reform aims to expand to all road documents and strengthen regulation.
Gabon accelerates the digitization of public services and targets better use of transport data while strengthening document security. The government launched its digital driver’s license system on Tuesday, March 24, in Libreville. President Brice Clotaire Oligui Nguema leads the reform as part of a broader strategy to modernize public administration and reinforce oversight in the transport sector.
The system relies on full biometric enrollment of users, including fingerprints, photographs, and electronic signatures. Authorities aim to build a reliable national driver database to authenticate transport documents and limit fraud risks. The license also integrates QR codes and near-field communication (NFC) technology. These tools allow enforcement agents to verify information more efficiently during checks.
Beyond driver’s licenses, authorities plan to extend digitization to all road-related documents, including vehicle registration certificates and transport licenses.
The government seeks to build an interconnected system that centralizes data on drivers and vehicles. As a result, authorities aim to improve traceability of operations and strengthen regulatory capacity through better visibility over the vehicle fleet and sector participants.
This data structuring also opens the way for new use cases in road safety. The government plans to introduce automated traffic enforcement systems based on video monitoring. Authorities will connect surveillance systems with administrative databases to detect and sanction violations automatically. Consequently, the reform aims to improve enforcement efficiency and strengthen compliance.
More broadly, the reform reflects the government’s intention to use digital tools as a lever for public governance. Authorities view data centralization and reliability as prerequisites for improving administrative services and enhancing data use in related sectors such as insurance and traffic management. However, the success of the system will depend on its integration into a coherent digital ecosystem, including strong personal data protection frameworks.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Senegal launches online access to key administrative documents via e-senegal.sn.
The rollout marks the operational phase of the government’s “New Deal technologique.”
Authorities aim to expand digital services while tackling connectivity and inclusion gaps.
Senegal accelerates the implementation of its “New Deal technologique.” One year after launching the strategy, the government rolled out on Tuesday, March 24, the digitization of several critical administrative procedures.
Authorities now provide criminal records, nationality certificates, and certificates of non-membership in the civil service online through the e-senegal.sn portal.
This first wave of online services marks the start of a broader expansion. The single-window platform will soon integrate services related to urban planning, including building permits, as well as civil registry and land administration documents.
Moreover, the government aims to centralize interactions between the state and citizens on a secure platform. Authorities seek to significantly reduce processing times and transaction costs for individuals, businesses, and the diaspora.
Senegal improved its position in the United Nations e-government development ranking, moving to 135th place in 2024 from 143rd in 2022. However, the country still faces structural barriers to digital adoption.
To prevent exclusion, authorities plan to deploy hybrid connectivity combining terrestrial and satellite networks, notably through Starlink. The government aims to provide free internet access to one million citizens to ensure that digital services reach rural areas. According to DataReportal, internet penetration in Senegal reached 60.6% at the end of 2025.
The success of this digital transition depends on the administration’s ability to ensure system interoperability and protect personal data. Beyond the technical platform, the government must support adoption through digital literacy campaigns and public access points in local communities. Therefore, authorities aim to build a fully connected and user-centric administration.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Burkina Faso prioritizes local languages to build inclusive artificial intelligence systems.
Authorities launch work on linguistic datasets for four national languages.
The initiative aligns with a broader African push to integrate local languages into AI.
The Ministry of Digital Transition, Posts and Electronic Communications launches work on Tuesday, March 24 to structure linguistic foundations for AI solutions. It focuses discussions on formalizing resources that AI models can use.
Specifically, the ministry targets four local languages: Mooré, Dioula, Fulfulde and Gulmancema. These linguistic resources support the development of applications such as speech recognition, machine translation and text-to-speech systems. These technologies play a key role in expanding access to digital services in a country with strong linguistic diversity.
“Through the integration of national languages into emerging technologies, Burkina Faso affirms its commitment to building inclusive, accessible artificial intelligence adapted to its socio-cultural context. This workshop fully aligns with the 12 major digital transformation projects by 2030, particularly the initiative dedicated to artificial intelligence serving all Burkinabè,” the ministry states.
This initiative fits into a broader trend across Africa. Several countries launch programs to integrate local languages into artificial intelligence technologies.
In Benin, the “JaimeMaLangue” project advances efforts to give local languages a digital presence. In Nigeria, authorities launch N-ATLAS v1, an open-source language model developed in partnership with Meta. This system supports multiple local languages, including Yoruba, Hausa and Igbo, alongside Nigerian English. It aims to reduce linguistic barriers that hinder technology adoption across the continent.
At the same time, international technology companies increase their focus on this issue. Google’s Africa-focused artificial intelligence division launches the Wazal project to improve support for African languages in AI models.
The project collects linguistic data and develops translation systems. Its database covers 21 African languages, including Hausa, Yoruba, Luganda, Acholi, Swahili, Igbo and Fulfulde.
In Burkina Faso, authorities prioritize the production of local data to build a more sovereign AI ecosystem. They collaborate with public institutions and research organizations to create reliable corpora. These datasets remain essential for training effective AI models and ensuring long-term technological independence.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Senegal launches operational phase of its New Deal Technologique to accelerate digital transformation of government and economy.
Authorities plan CFA1,100 billion ($1.95 billion) in investments under Vision 2050, including connectivity, data centers and sovereign cloud.
Flagship platforms aim to centralize public services, streamline payments and expand access for citizens and the diaspora.
The Senegalese government launched, on Tuesday, March 23, the flagship projects of the New Deal Technologique. This launch marks the transition to the operational phase of a strategy designed to accelerate the digital transformation of public administration and the broader economy. One year after announcing the initiative, authorities are now focusing on deploying digital platforms and infrastructure to modernize public services, strengthen digital sovereignty and improve citizens’ access to government services.
A one-stop shop to streamline public services
Among the flagship initiatives, the “e-Senegal” platform acts as a one-stop shop that allows citizens and businesses to access administrative procedures online. The government aims to centralize public services through a single entry point in order to reduce processing times, limit travel and improve transparency.
In parallel, the “e-Consulat” solution targets the diaspora by providing digital access to consular services. Meanwhile, the “SenTrésor” platform introduces a unified electronic payment system for public fees, including taxes, customs duties and local government services.
These tools rely on a national interoperability platform that enables real-time data exchange between administrations. This system follows the “once only” principle, which requires users to submit their data only once and prevents repeated requests for the same information.
Stronger governance to avoid fragmentation
The rollout of these projects includes a restructuring of digital governance. The government established the Digital Governance Committee (GouvNum) in March 2025 to coordinate state-led digital initiatives and ensure policy coherence.
This approach aims to address inefficiencies linked to the proliferation of uncoordinated projects across ministries. At the same time, the National Digital Council, composed of sector experts, provides advisory support to guide strategic decisions and anticipate technological shifts.
Connectivity and innovation at the core of the strategy
The program forms part of the Vision Sénégal 2050, which outlines an investment portfolio of CFA 1,100 billion ($1.95 billion) over 2025–2034. The plan also includes a digital inclusion component that aims to connect more than one million people in underserved areas and reduce geographic disparities in internet access.
The government is investing in sovereign infrastructure, including the deployment of data centers in Diamniadio and Orana. Authorities also plan to increase national bandwidth from 600 Mbps to 20 Gbps. In addition, the state is developing a sovereign cloud to host sensitive public data locally, as cybersecurity becomes a strategic priority.
At the same time, the Start-up Act, now in the implementation phase, aims to structure the entrepreneurial ecosystem by facilitating funding and support for innovative startups.
A structural transformation of public action
Beyond digital tools, authorities present the initiative as a deep transformation of how the state operates. The government aims to move from a fragmented administration to an integrated system that centers on users and leverages data.
With this deployment phase, Senegal seeks to build a coherent digital ecosystem that supports public sector performance and drives a competitive digital economy.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Kenya launched a real-time digital system to track births under the 2026–2028 “Every Mother, Every Newborn Everywhere” initiative.
Authorities aim to use real-time data to detect complications and allocate healthcare resources more efficiently.
The system supports broader health digitalization and universal health coverage, with over 30 million people already registered.
Kenya is accelerating the digitalization of its healthcare system to improve maternal and neonatal care. Aden Duale, Cabinet Secretary for Health, announced on Monday, March 23, the launch of a real-time birth tracking system.
The government introduced the system on the sidelines of an international conference on maternal health. Authorities deployed the initiative under the “Every Mother, Every Newborn Everywhere” program covering the 2026–2028 period.
— Hon. Aden Duale, EGH (@HonAdenDuale) March 23, 2026
The system integrates digital tools to monitor women during childbirth and newborns during their first days of life, which represent a critical phase. Authorities aim to detect complications quickly and direct interventions where needs are most urgent.
The system forms part of the national digital health strategy known as Digital Health Superhighway, which seeks to strengthen data-driven decision-making in healthcare.
Authorities can now access real-time information on births, healthcare facilities, and the causes of complications or deaths.
“We can now say, in real time, how many mothers have delivered, which facilities handled them and, in case of complications, identify the cause and context. This level of precision allows us to respond immediately and allocate resources where they are most needed,” the minister said.
Moreover, the initiative aligns with broader public service digitalization efforts in Kenya. The country recently launched a digital birth registry that allows hospitals to register children at birth, improving data reliability and access to essential services.
The rollout of these tools coincides with expanding health coverage in Kenya. More than 30 million people are currently registered with the Social Health Authority, which provides access to primary healthcare services.
This expansion is improving access to healthcare, particularly for vulnerable populations. Early trends show increased use of prenatal services and assisted deliveries, along with reduced financial barriers for low-income households.
Authorities are also implementing targeted, high-impact interventions, particularly in managing obstetric emergencies, postpartum hemorrhage, and critical neonatal care.
However, maternal and neonatal mortality remain major challenges in Kenya, as in many countries. The introduction of digital monitoring aims to reduce preventable deaths by improving the quality and speed of care delivery.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Algeria launches a digital platform to track import programs for resale activities.
Authorities aim to curb foreign currency outflows and improve market supply management.
The reform supports a broader strategy to reduce imports and boost non-hydrocarbon exports to $29 billion by 2030.
Algeria is accelerating the digitalization of trade procedures as part of a broader state reform agenda. The Ministry of Foreign Trade and Export Promotion announced the launch of a digital platform open from Sunday, March 22 to April 30. The platform will allow operators engaged in import-for-resale activities to submit their forecast programs.
Authorities said the system will centralize purchasing intentions of economic operators (activity No. 4). As a result, it will help align supply with domestic market needs while limiting foreign currency outflows. Operators must submit their forecasts via the official portal in line with reforms aimed at modernizing trade governance.
A strategy to compress the import bill
The dematerialization comes as Algeria seeks to rationalize external spending. Authorities have already reduced the goods import bill to below $45 billion in recent years, compared with more than $58 billion in 2014.
The government is now relying on more precise digital data to prevent shortages while protecting local production. Consequently, the new mechanism strengthens state control over trade flows and improves resource allocation.
The platform aligns with a national digital registry project for locally produced goods and services, unveiled last week. Authorities aim to identify import substitution opportunities and support the growth of non-hydrocarbon exports.
The government is targeting $29 billion in non-hydrocarbon exports by 2030. Therefore, it is using digital tools to guide industrial policy and trade strategy.
By deploying these digital systems, authorities aim to reduce informal activity and improve traceability of financial flows. At the same time, the system offers operators a simplified and more transparent process to obtain compliance certificates.
Samira Njoya
Cameroon accelerates the modernization of its customs administration with a fully electronic mechanism for collecting import duties on mobile phones, tablets, and other digital terminals. Authorities aim to improve traceability and curb revenue losses linked to fraud.
Fongod Edwin Nuvaga, Director-General of Customs, presented the system on Thursday, March 19, in Douala. He explained that the system forms part of reforms under the 2023 finance law and relies on CAMCIS, the country’s digital customs platform.
Customs revenue from mobile devices has declined sharply. Data from the administration show monthly collections fell from approximately CFA2 billion ($3.5 million) in the 2000s to CFA100 million in 2025. Authorities attribute the drop to fraud, smuggling, tax non-compliance, and the proliferation of informal entry points.
The new digital system seeks to restore tax fairness, enhance public revenue collection, and strengthen operational transparency.
Importers must declare devices through the digital platform and make payments electronically, improving the traceability of financial flows. Customs will control network access: only properly cleared devices, roaming units, or equipment benefiting from fiscal amnesty may connect to telecommunications networks.
The reform does not introduce new taxes and should not increase device prices. It focuses on securing existing revenue and cleaning up the market.
Authorities implemented transitional measures. Devices already in circulation are considered regularized, and distributors have a grace period to comply with the new rules. Small quantities of undeclared devices may undergo simplified clearance procedures.
The reform involves multiple public institutions, including the Ministry of Posts and Telecommunications, the Telecommunications Regulatory Agency, and the National Agency for Information and Communication Technologies, alongside private partners. Authorities aim to leverage digital tools to strengthen fiscal governance and market integrity.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Sub-Saharan Africa recorded 138 million cyberattacks in the first half of 2025, according to Kaspersky. Organizations faced an average of 1,848 attacks per week, highlighting an urgent need to expand cybersecurity capacity.
In response, the International Cybersecurity Community for Africa (ICCA), a pan-African platform, launched on Friday, March 20, in Kigali. ICCA aims to unify continental experts and strengthen regional operational capabilities.
The International Cybersecurity Community for Africa (ICCA) officially launched in Kigali on 20 March 2026.
— International Cybersecurity Community for Africa (@icca_afrika) March 21, 2026
More than just an organization, ICCA is a movement focused on building a stronger, more resilient cybersecurity ecosystem across Africa through collaboration, capacity… pic.twitter.com/hq7fUm09dz
ICCA serves as a cooperative framework for information sharing on digital risks, skill development, and talent enhancement. Its founders set an ambitious goal: to train 1 million cybersecurity specialists by 2030. The current workforce totals only 300,000, while demand continues to grow.
The platform also intends to expand to around 15 African countries by 2027. It plans to launch certification programs and an African Cyber Resilience Index to benchmark national preparedness against cyber threats.
The initiative introduced two key tools. Umurinzi Cyber Threat Intelligence detects compromised credentials on the dark web and alerts targeted organizations. A practical Capture-the-Flag (CTF) system provides simulated attacks to build technical expertise at controlled costs in environments tailored to local realities.
These tools aim to accelerate skills acquisition while improving the operational readiness of African organizations.
Rwandan authorities and international partners back ICCA. The initiative forms part of a broader strategy to develop human capital and protect critical infrastructure. Its organizers hope to create an integrated digital ecosystem capable of managing risks arising from rapid digital transformation.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum
Côte d’Ivoire launches EMY 101, an AI-powered chatbot, to facilitate citizen access to government services via WhatsApp and Messenger.
EMY 101 provides real-time information on civil registration, taxation, and ministerial services while reducing the need for physical visits.
The initiative aims to strengthen participatory governance and improve public sector efficiency in the country’s broader digital transformation efforts.
The Ivorian government accelerated public service digitalization this week by launching EMY 101, an AI conversational assistant accessible through WhatsApp and Messenger. The tool aims to streamline citizens’ access to administrative information and enhance interaction with government institutions.
#CeQuiChangeiCI | 𝐄𝐌𝐘 𝟏𝟎𝟏, 𝐥𝐞 𝐂𝐡𝐚𝐭𝐛𝐨𝐭 𝐈𝐀 𝐝𝐮 𝐆𝐨𝐮𝐯𝐞𝐫𝐧𝐞𝐦𝐞𝐧𝐭
— Gouvernement de Côte d'Ivoire (@Gouvciofficiel) March 18, 2026
𝐃𝐞 𝐪𝐮𝐨𝐢 𝐬'𝐚𝐠𝐢𝐭-𝐢𝐥 ?
Le Gouvernement ivoirien lance EMY 101, un assistant conversationnel intelligent, accessible directement sur WhatsApp et Messenger.
Ce chatbot permet aux… pic.twitter.com/g6uXiQ6xhR
Developed as part of public administration modernization, EMY 101 enables users to quickly obtain reliable information on government initiatives and administrative procedures, including civil status, taxation, and ministerial services. Officials said the tool reduces the need for physical visits and improves government-citizen engagement efficiency.
EMY 101 functions as a continuous digital service desk. Users can report concerns, submit alerts, and identify relevant public service contacts. The tool supports participatory governance by facilitating upward information flow from citizens to the administration.
Authorities said EMY 101 promotes closer citizen-administration relations, better public information access, higher citizen participation, and faster request processing. The service leverages widespread use of instant messaging apps in Côte d’Ivoire. Citizens register a dedicated WhatsApp number and send the keyword “Emy 101” to access features; Messenger access and a toll-free number (101) complement the platform.
The launch forms part of a broader national push to modernize public services, enhance accessibility, and create a more transparent, responsive, and citizen-focused administration.
This article was initially published in French by Samira Njoya
Adapted in English by Ange J.A de Berry Quenum