• Ivory Coast launched the MaPoste application to link digital identity with postal and administrative services.
• ONECI integrated the National Register of Natural Persons into La Poste’s digital platform.
• The initiative aims to reduce travel, speed up procedures, and strengthen transaction security.

Ivory Coast continues to modernize its public administration through digital tools. On Friday, January 16, 2026, the National Office of Civil Status and Identification (ONECI) and La Poste de Côte d’Ivoire launched “MaPoste,” an application designed to dematerialize access to postal and administrative services through digital identity.

Designed as a “super application,” MaPoste allows every citizen holding a National Identification Number (NNI) to access a digital mailbox from a smartphone. The tool aligns with the national digital transformation strategy, which aims to bring public services closer to users while strengthening the security of exchanges.

Through this platform, La Poste de Côte d’Ivoire adopts a so-called phygital approach by combining a physical network of more than 200 agencies with fully digital services. The initiative seeks to reduce travel, streamline procedures, and improve user experience at a time when demand for digital public services continues to rise.

The project relies on the integration of the National Register of Natural Persons (RNPP), which ONECI manages. The system assigns each citizen a unique identity based on biometric data and serves as a central pillar of Ivory Coast’s e-government development. Authorities state that linking digital services to a certified identity remains a key condition to ensure transaction reliability and protect personal data.

In practical terms, MaPoste aims to facilitate several administrative procedures, including the delivery of national identity cards and the request and tracking of official documents such as civil status certificates, nationality certificates, and criminal records. The initiative seeks to reduce processing times and strengthen procedural traceability.

More broadly, the initiative fits into Ivory Coast’s wider push to digitize public services. In recent years, the country has multiplied projects around digital identity, cybersecurity, and administrative dematerialization, with the ambition to build a public administration that operates more efficiently, includes more citizens, and adapts better to digital usage.

This article was initially published in French by Samira Njoya

Adapted in English by Ange Jason Quenum