Richard Nischk has built his career around new technologies and their impact on business-to-customer communication. Today, he leads the charge in transforming how companies engage with customers on social media.

Nischk, a South African entrepreneur, co-founded and now serves as CEO of Cue, a startup specializing in AI-powered customer service solutions.

Founded in 2015, Cue developed a platform that lets companies manage and automate customer interactions across WhatsApp, Facebook Messenger, web chat, and Instagram—all from one unified interface. The platform aims to deliver fast, personalized, and efficient service while cutting response times and operational costs.

Cue’s technology integrates advanced chatbots and AI conversational agents. These tools handle routine requests, tailor responses, and adapt to each customer by analyzing conversations. The platform also provides detailed analytics to monitor every interaction, measure customer satisfaction, and boost support performance.

In 2024, Cue launched its AI Agents service—virtual assistants that understand natural language and learn from companies’ internal documents to offer more precise and autonomous support. Cue now serves hundreds of clients across South Africa and Europe. Its team of over 40 employees operates in 10 cities across 5 countries.

Before Cue, Nischk founded Forecast Raincoats in 2013 and co-managed it until 2023. The company produces and sells its own raincoat brand in South Africa.

Nischk earned a bachelor’s degree in social dynamics from Stellenbosch University in 2010. He also holds a postgraduate degree in business management from the University of Cape Town, obtained in 2013.

He started his career at Panacea Mobile, a communications tech company, managing accounts. In 2015, he joined Continuon, a smart marketing solutions firm, where he served as a non-executive director until 2021.

This article was initially published in French by Melchior Koba

Edited in English by Ange Jason Quenum

 

Posted On jeudi, 03 juillet 2025 11:56 Written by

Senegal is ramping up partnerships to drive its digital transformation, and Visa is the latest global player to commit to this strategy. The move shows Senegal’s determination to modernize its financial system and boost digital inclusion.

On July 2, Minister of Communication, Telecommunications and Digital Economy Alioune Sall met with a Visa delegation led by Ismahill Diaby, Vice President and General Manager for West Africa, Francophone Central Africa, and Lusophone Africa. The meeting strengthened ties between Senegal and the global payments giant.

They discussed ways to improve Senegal’s digital payment infrastructure, digitize public services, and expand access to modern solutions like contactless and mobile payments. Both sides agreed to set up a joint working group to identify priority projects and launch pilot programs with strong economic and social benefits.

This partnership fits into Senegal’s New Technological Deal, an ambitious digital strategy launched in February 2025. The plan aims to establish Senegal as a hub of innovation in Africa.

Visa, active in Senegal since 2001, has partnered with banks, telecoms, fintechs, and government bodies to modernize payments and promote financial inclusion. The company wants to build on this work by helping digitize public payments and working with local startups to develop solutions suited to Senegal’s needs.

Through this agreement, Senegal hopes to tap into Visa’s technology to boost public revenues, reduce the informal economy, grow the digital sector, and strengthen financial sovereignty. These goals align with the New Technological Deal’s focus on modernizing public administration, developing a local digital economy, and upgrading payment systems.

Samira Njoya

 

Posted On jeudi, 03 juillet 2025 11:51 Written by
  • Morocco signed a $22 million deal with China’s Jungnong to boost precision farming

  • The project targets drought-hit semi-arid regions with smart irrigation and soil tech

  • A new training center will prepare local workers for high-tech agriculture jobs

Morocco is turning to agricultural technology as a tool to reinforce its food security in the face of climate challenges. Last week, the Moroccan Ministry of Agriculture signed a $22 million investment agreement with Jungnong, the Hong Kong-based subsidiary of China Agricultural Development Group.

The project aims to deploy precision farming technologies in Morocco’s semi-arid regions, which are especially vulnerable to drought and water management challenges.

The plan includes digital platforms for soil nutrition management, remote monitoring systems, and real-time optimization tools for crop irrigation and fertilization. According to simulations provided by Jungnong, these technologies could boost agricultural yields by more than 20% per hectare. However, experts stress that these projections must be validated through field trials and independent assessments.

Beyond technology deployment, the partnership will also establish a training center focused on smart farming. The goal is to train several hundred Moroccan workers in new agricultural technologies. This is particularly relevant in a sector where 70% of farms are family-run, according to Morocco’s Economic, Social, and Environmental Council.

The initiative is part of Morocco’s “Generation Green 2020–2030” strategy, which emphasizes digitalization and skills development as key drivers for transforming the rural economy. Agriculture Minister Ahmed El Bouari described the project as “an integrated development model combining technology with social impact.”

If successful, Morocco’s approach could serve as a model for other countries in the Middle East and North Africa (MENA) region that face similar challenges with productivity, water scarcity, and climate resilience. However, the project’s success will depend on Jungnong’s ability to adapt its solutions to local conditions, ensure effective skills transfer, and deliver measurable results in yields and food security.

Posted On jeudi, 03 juillet 2025 08:23 Written by

She trained in programming to understand how it works, then committed herself to creating practical solutions to make digital services more accessible to African users.

Mandisa Mjamba (photo), a South African entrepreneur and software engineer, is the co-founder of Paie, a startup developing a digital wallet for African users within the Web3 ecosystem.

Founded in 2022, Paie enables the storage, management, and transfer of digital assets, such as stablecoins. It also provides access to decentralized applications (dApps), decentralized finance (DeFi) services, and NFT marketplaces. The app positions itself as a tool for financial inclusion in Africa, offering an alternative to local currencies.

Paie operates as a Web3 wallet, serving as both a digital vault and an identity within the decentralized ecosystem. It allows for blockchain-based transactions without bank intermediaries, while giving users full control over their private keys. Security features like two-factor authentication, SSL encryption, and session management are integrated to protect user assets.

Before launching Paie, Mandisa Mjamba founded Vula Nova in 2019, serving as CEO until 2023. Vula Nova is a South African, women-led software development company. She also co-founded Stulo, where she was CTO until 2022, and Indoni Developers, a community of female software developers in South Africa.

Mjamba graduated in 2015 with a bachelor’s degree in computer science from Nelson Mandela University. She began her career the same year as a developer analyst at Munich Re, an insurance firm, and continued in a similar role at financial services company Sanlam in 2016.

She later joined fintech firm Yoco as a software engineer. In 2019, she became Executive Director at Relay Africa, a Zimbabwean tech company developing digital solutions for the health sector across Africa.

Written in French by Melchior Koba,

Translated and adapted into English by Mouka Mezonlin

Posted On jeudi, 03 juillet 2025 06:25 Written by
  • Algeria urged to update cybercrime and AI laws, says parliament speaker.

  • National strategy, school, and global partnerships underway.

  • Gaps remain in tech capacity and training despite strong legal base.

Algeria must modernize its regulatory framework to keep pace with technological developments and strengthen the fight against cybercrime. This message came from Brahim Boughali, Speaker of the National People's Assembly (APN), on Monday, June 30. He spoke during a parliamentary session focused on legal accountability in cybercrime and artificial intelligence.

According to Boughali, the rapid evolution of cyberspace demands a serious overhaul of legislative mechanisms to effectively confront emerging digital threats. He emphasized the importance of balancing citizens' rights and freedoms with the need for a robust approach to cybercrime prevention. He also highlighted the urgent need for a flexible legal framework that can anticipate future challenges related to artificial intelligence while remaining aligned with constitutional principles and international standards on data protection and digital sovereignty.

This legislative push complements the executive branch's efforts to bolster national cybersecurity. Algeria is looking to deepen cooperation with South Korea, which the International Telecommunication Union (ITU) considers a model in cybersecurity. It has also strengthened ties with Russia to advance in this field. A national cybersecurity strategy is currently being developed. In 2024, the country established a dedicated cybersecurity school, and the topic has been integrated into youth ICT (Information and Communication Technology) training programs, particularly through the nationwide "Skills Centers."

Despite these efforts, the ITU notes that Algeria already has a solid legal foundation, awarding it a score of 19.18 out of 20 in the legal framework category of the Global Cybersecurity Index. However, the country still faces challenges in expanding technical capabilities, building institutional capacity, training talent, and forging essential partnerships for effective cybersecurity. Algeria received an overall score of 65.87 out of 100, placing it in the third tier out of five on the global scale.

 Written in French by Isaac K. Kassouwi,

Translated and adapted into English by Mouka Mezonlin

Posted On jeudi, 03 juillet 2025 06:23 Written by

Benin is ramping up its digital transformation through strategic partnerships to strengthen cybersecurity, drive innovation, and train future talent.

On the sidelines of the fifth Cyber Africa Forum (CAF) in Cotonou last week,  the Agency for Information Systems and Digital (ASIN) — the government’s operational arm in the digital sector — signed three key agreements.

“CAF 2025 was the perfect setting to sign these three partnerships,” said Marc-André Loko, Director General of ASIN. “Benin, like other African countries, is truly engaging in a dynamic to become a producer of technology. We no longer want to be mere consumers of technology.

ASIN signed the first two agreements with Senegal’s Orbus Digital Services (ODS) and Benin’s Quality Corporate. These deals aim to build digital trust by strengthening cybersecurity, improving data governance, and ensuring regulatory compliance. This effort is crucial as West Africa faces a surge in cyberattacks targeting governments, companies, and citizens.

ASIN signed the third agreement with the Institute for Inclusive Digital Africa (IIDiA), backed by the Bill & Melinda Gates Foundation. This partnership will set up a digital innovation lab to spur innovation, train local talent, and modernize public services. The goal is to advance digital inclusion and develop new skills.

These agreements support Benin’s digital strategy, which aims to make technology a driver of inclusive growth. According to GSMA, digitalizing Benin’s economy could add up to CFA1,200 billion (around $2.2 billion) to the GDP by 2028, create over 300,000 jobs, and boost tax revenues.

With these new partnerships, Benin is laying the foundation for a stronger, more innovative, and more inclusive digital ecosystem. The deals reinforce Benin’s ambition to lead in technological innovation in West Africa, focusing on digital trust, inclusion, and local talent to build lasting digital sovereignty.

This article was initially published in French by Samira Njoya
 Edited in English by Ange Jason Quenum

 

Posted On mercredi, 02 juillet 2025 12:50 Written by

In Africa, mobile money has revolutionized payments but left them fragmented among different telecom operators. In Kenya, a tech entrepreneur has launched a solution to unify these services.

Pesapal, a fintech platform created by Kenyan startup Pesapal Ltd., allows users to pay bills, buy airline tickets, book hotels, or shop online—all in one secure app. Agosta Liko founded the Nairobi-based company in 2009.

The platform’s mobile app is available on iOS and Android, where it has surpassed 100,000 downloads on the Play Store. Users sign up with their personal details to access Pesapal’s ecosystem. The app integrates popular payment systems like M-Pesa, Airtel Money, Visa, and Mastercard, making financial services accessible to both banked and unbanked users.

Pesapal operates under a license from the Central Bank of Kenya as a payment service provider. This status lets it target SMEs and local businesses by offering tools such as POS terminals, management dashboards, and e-commerce integration to accept electronic payments.

The company has expanded beyond Kenya to Uganda, Tanzania, Rwanda, Zambia, Zimbabwe, and Malawi. Pesapal plans to enter more markets while maintaining its focus on accessibility. By offering simple, versatile, and mobile solutions, Pesapal reduces reliance on cash and accelerates digital adoption in everyday transactions across the region.

This article was initially published in French by Adoni Conrad Quenum

Edited in English by Ange Jason Quenum

 

Posted On mercredi, 02 juillet 2025 12:22 Written by

The latest ICT sector report underscores the country’s remarkable progress towards a fully digital economy — a shift with profound social and economic implications

Kenya’s Communications Authority of Kenya (CA) has unveiled the latest Sector Statistics Report, covering the period from January to March 2025. The report shows that the sector is not just expanding—it's transforming how Kenyans live, work, and connect, signaling the country’s accelerating shift towards a fully digital economy.

At the heart of this surge is a record-breaking 76.16 million mobile (SIM) subscriptions, marking a 6.7% increase and pushing the mobile penetration rate to an impressive 145.3%. This figure—well above the 100% mark—reflects a growing trend of individuals using multiple SIM cards to maximize coverage and services, underscoring the deepening role of mobile technology in daily life.

Equally striking is the rise of machine-to-machine (M2M) subscriptions, which grew by 3.5% to nearly 2 million. This growth points to Kenya’s expanding adoption of Internet of Things (IoT) solutions, laying the groundwork for smarter cities, connected homes, and more efficient industries.

Mobile money services—long considered a backbone of Kenya’s digital economy—continued their steady ascent. Subscriptions surged by 7.2% to reach 45.36 million, while the number of mobile money agents rose by 5.5% to 416,994. This robust growth reflects not only the ongoing shift towards cashless transactions but also the critical role mobile money plays in deepening financial inclusion and empowering small businesses across the country.

Internet connectivity saw parallel gains. Mobile data subscriptions climbed to 57.18 million (a 1.9% increase), while mobile broadband subscriptions grew by 2.4% to 44.44 million. Importantly, the quarter also recorded a continued rise in smartphone adoption, with numbers up by 2.1% to 42.35 million. Feature phones, too, saw a notable 6.5% rise to 32.5 million. Together, these trends pushed overall mobile device penetration to 143%, with smartphones and feature phones accounting for 80.8% and 62.2%, respectively. This widespread device adoption is unlocking new possibilities in areas like e-learning, e-commerce, and telemedicine, helping bridge the urban-rural digital divide.

Shifts in communication habits were also evident. Domestic voice traffic increased, with on-net calls up 5.4% to 24.36 billion minutes and off-net calls rising by 5.1%. On-net SMS volumes grew by 2.8%, while off-net SMS traffic dropped by 7.7%, reflecting the migration to internet-based messaging apps like WhatsApp and Telegram.

As Kenya’s digital footprint grows, so does the importance of safeguarding it. The report highlights a dramatic 201.7% increase in cyber threats detected by the National Kenya Computer Incident Response Team (KE-CIRT), which recorded 2.5 billion incidents. In response, 13.2 million cyber threat advisories were issued, a 14.2% rise, underscoring the critical need for heightened cybersecurity awareness and investment to protect digital gains.

Looking ahead, Kenya’s vibrant ICT sector promises to drive even greater opportunities for entrepreneurs, businesses, and communities nationwide. The latest CA report not only reaffirms the sector’s role as a catalyst for economic growth and digital inclusion but also highlights the urgent need to ensure that progress is both inclusive and secure.

Hikmatu Bilali

Posted On mercredi, 02 juillet 2025 11:50 Written by

A Nigerian national, he moved to Rwanda to pursue his university studies. There, he felt compelled to provide innovative and sustainable agricultural solutions for smallholder farmers and urban households, particularly in arid areas or those vulnerable to the impacts of climate change.

Israel Smart, a Nigerian entrepreneur based in Rwanda, is the founder of Smartel Agritech, a startup at the forefront of developing hydroponic systems. These systems are specifically designed for arid zones and regions impacted by climate change.

Launched in 2022, Smartel Agritech creates soilless farming solutions that utilize nutrient-enriched water instead of traditional soil. This innovation allows for cultivation in areas with limited water or arable land. The company’s systems integrate hydroponics with smart irrigation, solar energy, and Internet of Things (IoT) technologies. This combination optimizes plant growth, monitors nutrient needs in real time, detects crop diseases, and automates irrigation. According to the startup, this technology reduces water usage by up to 90% compared to conventional farming, while simultaneously increasing yields and decreasing agriculture's carbon footprint.

Smartel targets smallholder farmers, urban households, and refugee communities. Its goal is to facilitate local production of vegetables, fodder, and fruits at lower costs and with reduced environmental impact. The company also provides training, technical support, and revenue-sharing models to encourage the adoption of its systems.

To date, Smartel Agritech reports creating 400 direct and 2,150 indirect jobs. It has also trained 1,750 small-scale farmers and installed over 300 hydroponic systems. The company estimates these achievements have cut carbon emissions by 360 tonnes, or approximately 1.2 tonnes per system.

On June 24, 2025, Smartel joined the ninth cohort of the Google for Startups Accelerator: Africa.

Israel Smart pursued studies in software engineering and machine learning at the African Leadership University in Rwanda. In 2023, he served as a project assistant at OpenAI. The following year, he interned as a software engineer in the Sustainability and Governance division at Libra Group in the U.S. Libra Group is a global conglomerate with diverse interests including aerospace, investments, hospitality, shipping, real estate, and renewable energy.

He was recognized as a Young Environmental Ambassador by the Bestseller Foundation in 2023 and joined the World Food Programme’s accelerator for his connected food systems. In the same year, he received the Diana Award, an honor for young individuals making a significant social or humanitarian impact in memory of Princess Diana.

Written in French by Melchior Koba,

Translated and adapted into English by Mouka Mezonlin

Posted On mercredi, 02 juillet 2025 05:36 Written by
  • Senegal is piloting digital distribution of farm inputs in Tivaouane and Nioro, with 50,000 producers already enrolled

  • The project aims to ensure targeted, fraud-free delivery of subsidized seeds and fertilizers

  • It is part of the national digital strategy and linked to a partnership with the IFC

Senegal has launched a pilot project to digitize agricultural input distribution in the cities of Tivaouane and Nioro, part of its agricultural modernization strategy. The initiative has already enrolled 50,000 producers, out of 200,000 targeted in this initial phase.

"For this year's test phase, 10,000 people were targeted, but today, we have 50,000 producers enrolled," said Alpha Ba, Secretary of State for Cooperatives and Farmer Support. He added that the process has "removed many fake producers who were taking advantage of the old system."

The project aims to ensure more transparent and efficient distribution of subsidized fertilizers and seeds. It uses digital tools to identify beneficiaries, prevent fraud, and better match distributed quantities to farmers' actual needs. Local authorities and producers in the selected cities were informed about the reform's importance.

This initiative follows a partnership announcement between the Senegalese government and the International Finance Corporation (IFC), the World Bank’s private sector arm, for the digitization of agricultural subsidies. Agriculture, like other sectors of Senegal’s economy, is undergoing digital transformation under the "Technological New Deal," a national strategy focused on making digital technology a driver of social and economic change.

The pilot phase is expected to be followed by a nationwide rollout. This broader implementation aims to strengthen food security, improve yields, and support the digital transformation of Senegal’s agricultural sector.

Written in French by Adoni Conrad Quenum,

Translated and Adapted into English by Mouka Mezonlin

Posted On mercredi, 02 juillet 2025 05:31 Written by
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